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Home Course Professionalism in the Office

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Professionalism in the Office

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Course Outline

  Lesson 01 - Positioning Yourself as a Professional
  Topic A: Attitude in the Workplace
  What is Attitude?
  Administrative Assistant’s Responsibility
  Professional Behaviors
  Task Oriented Behaviors
  Your Attitude and Your Job
  Topic B: Professionalism
  What is a Professional?
  How to Project Professionalism in the Workplace
  Topic C: Making Changes through Personal Accountability
  What is Accountability?
  Developing an “Entrepreneur” Attitude
  Practicing Personal Accountability
  Create a Plan for Making Changes
  Taking Action
  Lesson 02 - Enhancing Your Professional Image
  Topic A: Your Image as a Whole
  Assessing Your Image
  The Benefits of a Professional Image
  Authenticity
  Updating Your Office Skills
  Topic B: Becoming More Marketable
  Personal Appearance
  How to Sabotage Your Image
  How to Project a Professional Image
  A Professional Workspace Presentation
  Topic C: Communicating and Image
  Communicating in Person
  Non-Verbal Communication or Body Language
  Building Credibility
  Remaining Politically Correct
  Lesson 03 - Expanding Your Skills
  Expanding Your Skills
  Enhancing Your Role
  Topic A: Time Management
  Tips for Meeting with Your Manager
  Prioritizing Work Overload
  Prioritizing Your Tasks
  Time-Management Tips
  Setting Priorities
  Group Tasks for Greater Efficiency
  Identify Your Stressors
  Turn Your Telephone into a Time-Management Tool
  Long-Range Planning
  Topic B: Project Management Techniques
  Using Project-Management Techniques
  Planning Steps
  Staying Organized
  Topic C: Making Decisions
  Decision Making in Six Easy Steps
  1. Gather Information
  2. Identify Options
  3. Test Each Option Against the Situation
  4. Make a Decision, Inform Others, and Note Who is Responsible
  5. Take Action on Your Decision
  6. Build Feedback Vehicles to Assess the Effectiveness
  Rate Your Decision Making Skills
  Lesson 04 - Communicating for Results
  Topic A: Keys to Effective Communication
  Keys to Effective Communication
  How Well Do You Listen?
  Active Listening
  Reflecting Feelings
  Check Interpretation
  Show Comprehension
  Paraphrasing
  Requesting More Information
  Summarizing and Responding
  Listening and Responding
  Writing Clearly
  Professional Communication Skills
  Use “You” and “I” Messages
  Writing in Confidence
  Writing Emails
  Common Business Writing Errors
  Conveying Bad News Tactfully
  Topic B: Presentations
  Effective Presentation Skills
  1. Give a Few Introductory Remarks
  2. Develop a Clear Preview Sentence of Your Main Points
  3. Deliver the Body of the Presentation
  4. Review the Main Points
  5. Conclude the Presentation
  Using Laptops and LCD Panels Effectively
  Tips for Using Laptops or LCDs
  Techniques for Videoconferencing
  Topic C: Meetings
  Planning for Meetings
  Ten Key Statements for Effective Facilitation
  When Your Manager Travels to a Meeting
  Before the Trip or Meeting
  After the Trip or Meeting
  Lesson 05 - Building Relationships and Networks
  Topic A: Work and Your Personality
  Interpersonal Skills
  Understanding Your Personality
  Assertiveness
  How to Be More Assertive
  Receptiveness
  How to Be Receptive
  Topic B: Networking
  Building a Network
  Two Types of Network Approaches
  Why Do You Need a Network?
  Making a Good First Impression When Networking
  How to Build a Network and Keep it Alive
  Topic C: Roles in the Office
  Common Sources of Conflict
  Benefits to Resolving Conflict
  6 Easy Steps to Conflict Resolution
  The Manager’s Role
  What Makes a Good Manager?
  Tips for Establishing a Good Rapport with Your Manager
  Limiting Interruptions
  Learning to Ask for Help

Additional Information

author

Author

Administrator

Lessons

level

Level

Beginner

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