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Home Course Communication Essentials

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Communication Essentials

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Course Outline

  Lesson 01 - Business Communication
  Topic A: Identifying Basic Communication Techniques
  How Communication Works
  Listening Skills
  Perception
  ABC's of Effective Communication
  Two Types of Communication
  Communication Methods
  Topic B: Formal and Informal Communication
  Formal Communication
  Informal Communication
  Lesson 02 - Verbal and Non-verbal Communication
  Topic A: Describing Verbal and Non-verbal Communication
  Verbal Communication
  Non-verbal Communication
  Non-Communication
  Topic B: Understanding Body Language
  Body Language
  Stationary Features
  Body Posture Interpretations
  Active Features
  Topic C: Making Effective Presentations
  Presentation Basics
  Four P's of Effective Presentations
  Types of Presentations
  Informational Presentations
  Demonstration Presentations
  Sales Presentations
  Presentation Verbal Etiquette
  Presentation Non-verbal Etiquette
  Topic D: Fundamentals of Productive Meetings
  What Makes a Meeting Ineffective?
  Guidelines for Managing Meetings
  Levels of a Meeting
  Guidelines for Participating in Meetings
  Closing a Meeting
  Lesson 03 - Written Communication
  Written Communication
  Three Components of Written Communication
  Key Writing Elements
  Written Communication Development
  Constructing Subject Matter
  Gender in Business Writing
  Gender-neutral or Gender-equal Phrases
  Writing Your Document
  Common Errors that Require Proofreading
  Proofreading Techniques
  Lesson 04 - Electronic Communication
  Electronic Communication
  Cell Phone Etiquette
  Using Conference Calls
  Voice Mail Etiquette
  Email Etiquette
  Email Components
  Instant Messaging (IM)
  Inappropriate Use of Email
  Internet Etiquette
  Social Media Etiquette
  Lesson 05 - Communicating with Graphics
  Topic A: Creating Graphics for Business Communication
  Basics of Graphic Communication
  Know Your Audience
  Keep it Clear
  Keep it Simple
  Keep it Readable
  Clear, Simple. Readable Bar Charts
  Topic B: Communicating Static Information
  Static Information
  Presenting Static Information
  Analyzing Information
  Topic C: Communicating Dynamic Information
  Dynamic Information
  Flowcharts
  Fishbone Diagram
  Lesson 06 - Effectively Working for Your Boss
  Topic A: Representing Your Boss
  Anticipating Your Boss's Needs
  Making Your Boss Look Good
  Keeping Your Boss Informed
  Topic B: Communicating Your Boss's Decisions
  Explain the Decision
  Handling Feedback
  Topic C: Supporting Your Boss and Colleagues
  Characteristics of Effective Teams
  Strategies for Being Supportive
  Topic D: Building a Partnership with Your Boss
  Benefits of Partnering with Your Boss
  How to Build a Partnership with Your Boss
  Confronting Your Boss
  Handling Confrontations with Your Boss

Additional Information

author

Author

Administrator

Lessons

level

Level

Beginner

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