Smart Trainer LMS

Business Etiquette and Professionalism

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Course Outline

Lesson 01 - Principles of Professional Behavior

Principles of Professional Behavior

What is Etiquette?

What is Professionalism?

Costs of Poor Etiquette

Always Be Your Best

Always Be Your Best When Meeting and Greeting

Effectively Working for Your Boss

Being an Effective Part of the Team

Lesson 02 - Interview Etiquette

Interview Etiquette

Types of Interviews

On the Phone

Planning for the Interview

In the Waiting Room

During the Interview

After the Interview

Job Fair Interviews

Lesson 03 - Plan & Attend Business Meetings

Planning and Attending Business Meetings

Types of Meetings

Planning Office Meetings

Attending Office Meetings

Planning Conference Call Meetings

During Conference Call Meetings

Planning Video/Teleconference Meetings

During Video/Teleconference Meetings

Meal Meetings

Making Reservations

Table Manners and Business Meal Etiquette

Utensils

Thank You Notes

Lesson 04 - Electronic Etiquette

Electronic Etiquette

Voicemail

Cell phones

Text

Social Media

Lesson 05 - Multicultural Etiquette

Multicultural Etiquette

Five Steps to Dealing with Diversity

Cultural Norms

Awareness of Personal Bias

Communication Guidelines

Key Guidelines

Additional Information

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Administrator

Lessons

Level

Course detail

Business Etiquette and Professionalism

Course Outline

Additional Information

Administrator

Beginner

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Business Etiquette and Professionalism

Course Outline

Additional Information

Administrator

Beginner

Related Courses